You have questions? We have answers!
See below for frequently asked questions asked by our customers, if you have any further questions don’t hesitate to reach out to us for a discussion.
Do you offer custom sizes and shapes?
Can I install the Shade Sail myself?
How do I clean my Shade Sail?
You should simply use a mild detergent (such as sugar soap) and water to regularly clean your shade sail. Choose dry weather to do this, so that the shade sail dries quickly, with no chance of mould or mildew forming. If you have harder to remove dirt and grime a commercial grade cleaning product will be required (such as Wet & Forget)
Be sure to choose a detergent that does not contain bleach or mould removal products, as they will greatly reduce the lifespan of your shade sail.
Use a garden hose (never a pressure hose) and a soft bristled brush. Hold the hose at a safe distance, working over the shade sail in sections. There is no need to uninstall the shade sail to clean it, and we recommend against this. A ladder should help you to reach the highest parts of the shade sail.
You can also take the opportunity when cleaning to check the tension to reduce any sagging. This will also help prevent any unnecessary wear.
Are your shade sails waterproof?
How do I measure for my Custom Made Shade Sail?
Australian Custom Shade Sails prefer you to have your connection points ready before you order (e.g., posts in the ground). We make our shade sails to fit your connection points; the intention is not for you to put your connection points to fit the shade sail.
It is much easier to measure with two people. First, either use a measuring tape or if that is not long enough a rope or piece of string to measure from point to point. Attachment points must be substantial, for example, a brick or stone wall – preferably not a wooden one – or a minimum 100 mm diameter steel post. You can also make your connection point on a roof (either tin or tiled) or from a rafter.
Measure from connection point to connection point Eg a-b / b-c / c-d / d-a. If a sail has more than four connection points we require diagonal measurements from each point to each other point (so that we can cross check the measurements) (eg a-c / b-d).
How do I install my sail track shade sail?
We’re glad you asked! We’ve created a comprehensive guide to installation, and also included a video that shows you exactly how to do this. Click here to see it!
